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FREQUENTLY ASKED QUESTIONS / Collections

We are sorry to hear that you want to cancel your subscription. You are free to cancel at any time; all we ask for is 28 days notice as we may have recently sent you your next dispatch. To cancel your account, please telephone us to speak with a Customer Service Agent who will be happy to complete your request or LINK click here for Customer Services
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We are sorry to hear that we have sent you the incorrect issue. We will gladly accept it back and replace it with the correct one. Please contact the Costumer Service department.
Please click Contact Us to order any back issues that you are missing. You can also order magazine binders or storage boxes where relevant, plus other exciting products related to a collection.
If you have recently subscribed please allow up to 14 days for the delivery of your first parcel. Some parcels that we send out which include gifts, magazine binders, or DVD storage boxes may be too large to fit through letter boxes. If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us. If the delivery company has attempted to deliver a large parcel and there is no where suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a 'We tried to deliver' card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office as the delivery company may not have left a card. If you have checked your account online and the issue you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don't worry, it will automatically be sent to you as soon as it's available. If we are out of stock, there's no need to contact us as we will have a note on your account to remind us to send it when it comes in. You can call us 011 265 4304 or Contact Us
Please Contact Us if you have any further queries