FAQs

STANDARD SUBSCRIPTION FAQS

PREMIUM SUBSCRIPTION FAQS

DIGITAL EDITIONS FAQS

PREMIUM SUBSCRIPTION & DIGITAL EDITIONS FAQS

GENERAL FAQS

 

STANDARD SUBSCRIPTION FAQS

How much will each issue of Build the Shelby Mustang cost me?

Issue 1 costs only R29.90 and issue 2 costs only R79.90. The regular price of issue 3 onwards is R149.90. All prices include VAT.
For digital subscriptions an extra R15 per issue is added.
If you have not yet subscribed, please visit the website www.buildshelbymustang.com

 

PREMIUM SUBSCRIPTION FAQS

How does the premium subscription work?

The premium subscription is an exclusive offer to our subscribers. You will receive your standard free gifts, plus you will receive an exclusive High Quality Acrylic Display Case. All you have to pay is an extra R20 per issue from issue 2. (All prices include VAT).
Issue 1 costs only R29.90 and issue 2 costs only R99.90. The regular price of issue 3 onwards is just R169.90. All prices include VAT. There is no extra premium subscription charge for issue 1.
The premium subscription offer is only available if your subscription starts before issue 10. After this issue only the standard offer is available. You will still be able to choose digital editions if you wish to add them to your subscription.

In addition to the standard free gifts, you will receive:

A High Quality Acrylic Display Case with your last delivery

If I take out a premium subscription, will I still receive gifts from the standard subscription?

Yes, as a premium subscriber you will receive the 5 free subscription gifts in addition to the High Quality Acrylic Display Case.

When my premium subscription begins, from which issue will I start paying the additional R20?

You will start paying the extra R20 from Issue 2 onwards, excluding Issue 1. If you subscribe from Issue 3 or any later issue, you will still be charged R20 for previous issues, but excluding issue 1.

I want to cancel my premium subscription. Am I entitled to a refund for the premium payments that I have already paid?

If you have not yet received your first High Quality Acrylic Display Case, you will be entitled to a refund.

If you need more information please telephone our friendly customer service on (011) 265 4304 who will be happy to complete your request. Our telephone lines are open Monday to Friday from 9AM to 5PM.

If I cancel my subscription am I able to pay the remaining premium payment to receive the additional items?

No, the exclusive High Quality Acrylic Display Case will only be available to you if you have an active subscription

 

DIGITAL EDITIONS FAQS

How much will each issue of Build the Shelby Mustang cost me if I have chosen a digital subscription?

The cost for a digital subscription is an extra R15 per issue excluding the first issue.

How to order Digital Editions

Select 'Paper & Digital Version' when ordering. You will receive a confirmation with a registration link and further instructions within 2 days.

On which devices can I read the digital editions?

Digital Magazines are compatible with all iOS devices (iPhone, iPad, iPod touch), and Android Tablets only. We are working on making them available on other platforms soon.

When will I get access to the digital versions of my files?

Once you've activated your subscription and registered with the app De Agostini Digital Editions, you can immediately download the first issue of the collection into your library. You can download the following issues as soon as they become available.

The digital files have already appeared in my library, but my package hasn't arrived yet

Generally, the digital issues are made available before the paper versions are received. This gives you the chance to explore your collection early.

Why is there a fee applied to the digital subscriptions?

With regards to digital editions, DeAgostini has introduced this service as an optional extra to complement your postal subscription. This has merited considerable investment within DeAgostini Publishing in terms of both rights clearance, and the provision of a digital edition platform that is available across all countries where we publish. As such, DeAgostini have applied a small charge on each issue to cover this investment, with a view to offering this additional service to all our customers on future publications.

I need some help with the digital editions

Please telephone our friendly customer service on (011) 265 4304 who will be happy to complete your request. Our telephone lines are open Monday to Friday from 9AM to 5PM.Alternatively, for suggestions or help with technical problems, send an email to De Agostini Digital Editions: digitaleditions_support@deagostini.com.

 

PREMIUM SUBSCRIPTION & DIGITAL EDITIONS FAQS

How much will each issue of Build the Shelby Mustang cost me if I have chosen a digital subscription?

The cost for a premium digital subscription is an extra R35 on the standard premium subscription. Issue 1 costs R29.90 while issue 2 costs R114.90. The regular price of issue 3 onwards is just R184.90.

How is the cost calculated if I have a digital and a premium Subscription?

The cost for a digital subscription is an extra R15 per issue excluding the first issue, and an extra R20 for the premium subscription. Issue 1 costs £2.98/€3.50 while issue 2 costs R114.90. The regular price of each issue from issue 3 onwards is R184.90. If you start after issue 3, you will be charged R35 for and back issues excluding issue 1.

 

GENERAL FAQS

How many issues are there in the Build the Shelby Mustang series?

100 issues are currently planned for this series. If you have not yet taken out a subscription, visit www.buildshelbymustang.com

Are there binders for the Build the Shelby Mustang series?

Yes there are binders for this series. The first binder comes free with your third delivery, other binders will be delivered to you for R89.90 when due in the series. Each binder holds 20 issues.

You can opt out of receiving binders as part of your subscription or purchase online. Watch out for the special offers. Each binder holds 15 issues.

What is the Frequency of the Build the Shelby Mustang series?

The Build the Shelby Mustang series is published weekly. If you have a subscription, we will send you 2 issues in your first and second main deliveries. Thereafter, you will be sent 4 issues once a month. If you have not yet taken out a subscription, visit www.buildshelbymustang.com

Can I get the free gifts without subscribing to Build the Shelby Mustang?

Free gifts are only available to subscribers. In addition to receiving free gifts, subscribing is more convenient as we will send your issues direct to your door to ensure that you never miss an issue.

Subscribers receive the following fantastic free gifts as follows:

  • Delivery 1: Free Exclusive Shelby Mustang Cap & Free Issue of the Magazine
  • Delivery 3: Free Build the Shelby Mustang Binder
  • Delivery 5: Free Zippo Shelby Mustang Lighter
  • Delivery 7: Free Exclusive T-shirt (available in M / L / XL)

If you have chosen our premium subscription you will also receive a High Quality Acrylic Display Case. Your premium gift will come with your final delivery.

What is the telephone number?

Please talk to our friendly customer service on (011) 265 4304, or email them at service@jacklin.co.za.If you have a specific question about your account, you can now check it online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to 'My Subscriptions' which will give you your account information. If you have not yet registered, it only takes a few minutes.

I have not had confirmation of my subscription?

If you have subscribed via our website you should receive an email confirmation when you place your order. If you have subscribed via an order form or by post, you will then receive a welcome pack within 14 working days. This pack contains further information about your subscription including your account number which you will need to keep handy when contacting customer services so that they can deal with your query speedily.

You can now check your account online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to 'My Subscriptions'". If you have not yet registered, it only takes a few minutes.

What methods of payment can I use to pay for my subscription?

Subscribing is easy and paying for your collection is even easier. We accept all major credit cards including Visa, Mastercard, Delta and Visa Debit, or you can pay by Direct Debit. Unfortunately we currently do not accept Maestro, Electron or Solo

How do I cancel my subscription?

You are free to cancel at any time, all we ask for is 28 days notice as we may have recently sent you a subscription delivery.

To cancel your account, please telephone our friendly customer service on (011) 265 4304 who will be happy to complete your request. Our telephone lines are open Monday to Friday from 9AM to 5PM.

Can I check my subscription status online?

Yes, you can now access 'My Subscriptions' by following this link. You will need to register to access your collections and this will only take a few moments. You will be able to see the following information.

  • Check to see which issues have been sent to you and when,
  • Check to see which gifts have been sent to you and when,
  • Check what you have paid for and see if there is anything outstanding,
  • Automatically add magazine subscriptions to your 'My Subscriptions' profile,
  • Manually add any missing magazine subscriptions,
  • Print a copy of your deliveries and payments,
  • Check to see which payment and delivery details we have for each of your subscriptions.

I have not received all my issues, how can I check if they have been sent?

We are sorry to hear that you have not received all your issues. We aim to send deliveries out every 30 days and in some cases more frequently. You can view your account online and check to see if we have sent them out, please click here. If you have not yet registered, it only takes a few minutes. If you have recently subscribed please allow up to 14 days for the delivery of your first parcel.

Some parcels that we send out which include gifts, magazine binders, or DVD storage boxes may be too large to fit through letter boxes. If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us.

If your courier or postman have attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a 'We tried to deliver' card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office in case they have not left a card.

If you have checked your account online and the issue you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don't worry, it will automatically be sent to you as soon as it's available. If we are out of stock, there's no need to contact us as we will have a note on your account to remind us to send it when it comes in.

Don't forget to check your account online. Please click here to log into 'My Subscriptions'.

I have not received all my free gifts, how can I check if they have been sent?

We are sorry to hear that you have not received all your free gifts. Gifts are not all sent out together but are sent out with specific deliveries. You can view your account online to check if we have sent out your gifts, please click here to log into 'My Subscriptions'. If you have not yet registered, it only takes a few minutes.

If you have recently subscribed please allow up to 14 days for the delivery of your first delivery.

Some deliveries that we send out which include gifts, magazine binders, or DVD storage boxes may be too large to fit through letter boxes. If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us.

If your courier or postman have attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a 'We tried to deliver' card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office as they may not have left a card.

If you have checked your account online and the gift you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don't worry, it will be automatically be sent to you as soon as it's available. If we are out of stock, there's no need to contact us as we will have a note on your account to remind us to send it when it comes in.

Don't forget to check your account online. Please click here to log into 'My Subscriptions'.