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FREQUENTLY ASKED QUESTIONS / ModelSpace

You can visit ModelSpace website and choose to pay as a Pay-as-you-go or Full kit option.

Our subscriptions run in different length for each models.
During your subscription you will receive a pack every month with parts to assemble. This is when you will be charged every month as per the monthly price stated in our website when you first ordered your model.
At the end of your subscription, you will build your model completely.
We guarantee to offer you the stock every month with same amount of monthly payments and free shipping until your last pack delivered.

We offer international delivery on scale model full kits & accessories ONLY! The parcel is tracked with a trusted local courier.
For cost and delivery timings for your own country, please check our international delivery page.
If your country is not listed, or for any other international queries, please email our international team at internationalshipping@model-space.co.uk.

If you don't like your first pack, you can return within 14 working days of receiving the first delivery from us with any seals and shrink-wrap intact. If you wish to cancel at any time after the 14 working days following receipt of your first pack, you are free to do so at any time. However, we would advise that you provide us with 28 days notice of cancellation as otherwise pack/s may already be on their way to you and we will be unable to prevent the delivery.
Please email modelspace@deagostini.co.uk, if you placed your order before 7th September 2015, or please email customerservice@model-space.co.uk, if you placed your order after 7th September 2015.
For international returns, please email us internationalshipping@model-space.co.uk. We will guide you on what to do next!

Please note that some models come with printed magazines/instructions and others are based on download instructions only. Therefore, for the latter, you will be able to download the instructions from each product page on our website, under “The Build” section.
Please note that all full kits come with CD instructions only.
If you have difficulties to download your instructions, please get in touch with us by email customerservice@model-space.co.uk.