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FREQUENTLY ASKED QUESTIONS / Collections

If you have subscribed via our website you receive an email confirmation when you place your order.
If you have subscribed via an order form or by post, you will then receive a welcome pack within 14 working days. This pack contains further information about your subscription including your account number which you will need to keep handy when contacting customer services so that they can deal with your query speedily.
You can now check your account online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to 'My Subscriptions'. If you have not registered, it only takes a few minutes.

Free gifts are only available to subscribers.
In addition to receiving free gifts, subscribing is more convenient as we will send your issues direct to your door ensuring that you never miss an issue.
Should you wish to subscribe to any title, please visit subscription page click here.

Subscribing is easy and paying for your collection is even easier.
We accept all major credit cards including Visa, MasterCard, Delta and Visa Debit, or you can pay by Direct Debit ensuring that we send you your issues as soon as they are available.
If you would like to subscribe, please visit our subscription page click here.

If you subscribe, you will receive some fantastic benefits including:
- free gifts, exclusive to subscribers
- the convenience of having your issues delivered direct to your door
- you should never miss out on an issue
- we will strive to have your issues with you before they are available in the shops

To subscribe to any of our magazines, please visit our home page.

When you subscribe you will receive a welcome pack within 14 working days. This contains further information about your subscription including your account number which you will need to keep handy when contacting customer services so that they can deal with your query speedily.
You can now check your account online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log into your account. If you have not yet registered, it only takes a few minutes.

I have received a mailing from DeAgostini and I want to unsubscribe from your mailing list. How do I do this? Click unsubscribe on your email. If you have received a mail by post, please send it back click here.
You can cancel your subscription at any point by giving us 28 days notice. If you wish to continue again, please click here and ask for your account to be reinstated.
We are sorry to hear that you want to cancel your subscription. You are free to cancel at any time; all we ask for is 28 days notice as we may have recently sent you your next dispatch. To cancel your account, please telephone us to speak with a Customer Service Agent who will be happy to complete your request.
Yes, you can now access ‘My Subscriptions’ by following this link. You will need to register to access your collections and this will only take a few moments. You will be able to see the following information: Check to see which issues have been sent to you and when Check to see which gifts have been sent to you and when Check what you have paid for and see if there is anything outstanding Automatically add magazine subscriptions to your ‘My Subscriptions’ profile Manually add any missing magazine subscriptions Print a copy of your dispatches and payments Check to see which payment and delivery details we have for each of your subscriptions
We are sorry to hear that we have sent you the incorrect issue. We will gladly accept it back and replace it with the correct one. Please contact our Customer Services department click here.
Please click here to order any back issues that you are missing. You can also order magazine binders or DVD storage boxes where relevant, plus other exciting products related to a collection.
You can view your account online and check to see if we have sent them out, please click here to log into your account. If you have not yet registered, it only takes a few minutes. If you have recently subscribed please allow up to 14 days for the delivery of your first parcel. Some parcels that we send out which include gifts, magazine binders, or DVD storage boxes may be too large to fit through letter boxes. If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us. If Royal Mail has attempted to deliver a large parcel and there is no where suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a 'We tried to deliver' card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office as Royal Mail may not have left a card. If you have checked your account online and the issue you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don't worry, it will automatically be sent to you as soon as it's available. If we are out of stock, there's no need to contact us as we will have a note on your account to remind us to send it when it comes in. Don't forget to check your account online. Please click here to log into your 'My Subscriptions'.