How many issues are there in the Build your own X-Wing series?
100 issues are currently planned for this series.If you have not yet taken out a subscription visit www.buildxwing.com
Are there binders for theBuild your own X-Wing series?
Yes there are binders for this series. The binders will be delivered to you for £7.99 / €10.99 when due in the series. Each binder holds 15 issues.You can opt in to receive binders as part of your subscription or purchase online. Watch out for the special offers.
What is the Frequency of the Build your own X-Wing series?
Build your own X-Wing
is published weekly. If you have a subscription, we will send you 2 issues in your first and second main deliveries.Thereafter, you will be sent 4 issues every 4 weeks.If you have not yet taken out a subscription visit www.buildxwing.com
Can I get the free gifts without subscribing to Build your own X-Wing?
Free gifts are only available to subscribers. In addition to receiving free gifts, subscribing is more convenient as we will send your issues direct to your door to ensure that you never miss an issue.
Subscribers receive the following fantastic free gifts as follows:
• Delivery 1: Free Issue & Free Set of 8 Star Wars Holographic Coasters
• Delivery 3: Free Build your own X-Wing Binder
• Delivery 5: Free Build your own X-Wing Mug
• Delivery 7: Free Build your own X-Wing T-Shirt
• Delivery 9: Free Star Wars USB Charger
• Delivery 11: Free Build your own X-Wing Bookends
If you have chosen our premium subscription you will also receive the amazing Mirror Display Stand.Your premium gifts will come with your 26th delivery (this may vary depending on the issue you started your subscription with).
What happens in the event that there is very high demand for the product?
In the event of high demand resulting in limited stock availability, De Agostini commits to fulfill orders at the earliest date but reserves the right to supply issues out of sequence or at a later date.
What is the telephone number?
Please talk to our friendly customer service on0333 300 1517. Calls cost an average of 6p per minute from a landline in the UK only.Our telephone lines are open Monday to Friday from 9AM to 5PM. If you have a specific question about your account, you can now check it online and see what we have sent to you, which issues have been paid for, and any outstanding balance.Please click here to log in to ‘My Subscriptions’ which will give you your account information. If you have not yet registered, it only takes a few minutes.
I have not had confirmation of my subscription?
If you have subscribed via our website you should receive an email confirmation when you place your order.If you have subscribed via an order form or by post, you will then receive a welcome pack within 14 working days. This pack contains further information about your subscription including your account number which you will need to keep handy when contacting customer services so that they can deal with your query speedily.
You can now check your account online and see what we have sent to you, which issues have been paid for, and any outstanding balance.Please click here
tto log in to ‘My Subscriptions’”. If you have not yet registered, it only takes a few minutes.
What methods of payment can I use to pay for my subscription?
Subscribing is easy and paying for your collection is even easier. We accept all major credit cards including Visa, Mastercard, Delta and Visa Debit, or you can pay by Direct Debit. Unfortunately we currently do not accept Maestro, Electron or Solo
How do I cancel my subscription?
You are free to cancel at any time, all we ask for is 28 days notice as we may have recently sent you a subscription delivery.
To cancel your account, please telephone our friendly customer service 0333 300 1517 who will be happy to complete your request.Calls cost an average of 6p per minute from a landline in the UK. Our telephone lines are open Monday to Friday from 9AM to 5PM.
Alternatively, please fill in our cancellation letter here
Please email this form to email@example.com, or insert the form in the parcel if you are returning an item.
Can I check my subscription status online?
Yes, you can now access ‘My Subscriptions’ by following this link
. You will need to register to access your collections and this will only take a few moments. You will be able to see the following information.
• Check to see which issues have been sent to you and when,
• Check to see which gifts have been sent to you and when,
• Check what you have paid for and see if there is anything outstanding,
• Automatically add magazine subscriptions to your ‘My Subscriptions’ profile,
• Manually add any missing magazine subscriptions,
• Print a copy of your deliveries and payments,
• Check to see which payment and delivery details we have for each of your subscriptions.
I have not received all my issues, how can I check if they have been sent?
We are sorry to hear that you have not received all your issues. We aim to send deliveries out every 30 days and in some cases more frequently.You can view your account online and check to see if we have sent them out, please click here. If you have not yet registered, it only takes a few minutes.If you have recently subscribed please allow up to 14 days for the delivery of your first parcel.
Some parcels that we send out which include gifts, magazine binders, or DVD storage boxes may be too large to fit through letter boxes.If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us.If Royal Mail have attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘We tried to deliver’ card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office as Royal Mail may not have left a card.
If you have checked your account online and the issue you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don’t worry, it will automatically be sent to you as soon as it’s available.If we are out of stock, there’s no need to contact us as we will have a note on your account to remind us to send it when it comes in.
Don’t forget to check your account online. Please click here
to log into ‘My Subscriptions’.
I have not had a response to my email, when will I get a reply?
We are sorry that we have not yet replied to your email. We aim to reply to all emails within 48 hours, however if we need to investigate your question it may take longer. Please also drop us a message via our Facebook and Twitter pages.
If I pay for my subscription by credit card/ debit card or Direct Debit, when will the money be taken from my account?
We will debit your credit card or bank account after we have sent you a delivery. There is no fixed date that we will do this but it will be approximately every 30 days, unless notified otherwise.
If you are paying by direct debit, please check on the delivery note included with your parcel as this will specify a date on or around when your account will be debited.
What if I need to update my card details ? How can I update them securely?
Please give us a call on 0333 300 1517 to update your details. Please en sure that you don't share any of your payment/card information by email or social media.