AND RECEIVE 7 GIFTS!
STANDARD SUBSCRIPTION FAQS
How much will each issue of The Beatles Vinyl Collection cost me?
Issue 1 will cost £16.99 as a limited time only offer, valid until 24th of May 2017. After this, each single album issue will cost £16.99 and every double/triple album issue will have a price of £24.99 If you have not yet subscribed, please visit the website www.deagostini.co.uk/beatlesvinyl
PREMIUM SUBSCRIPTION FAQS
How does the premium subscription work?
The premium subscription is an exclusive offer to our subscribers. You will receive your standard free gifts, plus you will receive a pair of high quality storage boxes to house you LP’s. All you have to pay is an extra £2 per issue from issue 2.
(All prices include VAT).
Issue 1 costs £16.99. Each Single album issue will cost £18.99 and every double/triple album issue will have a price of £26.99. All prices include VAT. There is no extra premium subscription charge for issue 1. The premium subscription offer is only available if your subscription starts before issue 5. After this issue only the standard offer is available.
In addition to the standard free gifts, you will receive this exclusive premium gift:
2 fantastic high quality Beatles Vinyl Collection storage boxes with your 4th and final deliveries.
If I take out a premium subscription, will I still receive gifts from the standard subscription?
Yes, as a premium subscriber you will receive the 5 free subscription gifts in addition to the 2 fantastic high quality Beatles Vinyl Collection storage boxes with your 4th and final deliveries.
When my premium subscription begins, from which issue will I start paying the additional £2.00?
You will start paying the extra £2.00 from Issue 2 onwards, excluding Issue 1. If you subscribe from Issue 3 or any later issue, you will still be charged £2.00 for previous issues, but excluding issue 1.
I want to cancel my premium subscription. Am I entitled to a refund for the premium payments that I have already paid?
If you have not yet received your premium subscription delivery, you will be entitled to a refund. If you need more information please talk to our friendly customer service on 0333 300 1035. Calls cost an average of 6p per minute from a landline in the UK. Our telephone lines are open Monday to Friday from 9AM to 5PM.
If I cancel my subscription am I able to pay the remaining premium payment to receive the additional items?
No, the fantastic resin display stand will only be available to you if you have an active premium subscription
When will I receive my premium gifts?
Your premium subscription gift will come with your 4th and final deliveries.
How many issues are there in The Beatles Vinyl Collection?
23 issues are currently planned for this series. If you have not yet taken out a subscription visit www.deagostini.co.uk/beatlesvinyl
Are there binders for The Beatles Vinyl Collection?
Yes, your binder will come free with issue 1.
What is the Frequency of the The Beatles Vinyl Collection?
The Beatles Vinyl Collection is published fortnightly. If you have a subscription, we will send you 2 issues in your first and second main deliveries. Thereafter, you will be sent 2 issues every 4 weeks. If you have not yet taken out a subscription visit www.deagostini.co.uk/beatlesvinyl
Can I get the free gifts without subscribing to The Beatles Vinyl Collection?
Free gifts are only available to subscribers. In addition to receiving free gifts, subscribing is more convenient as we will send your issues direct to your door to ensure that you never miss an issue.
Subscribers receive the following fantastic free gifts as follows:
- Delivery 1: Free exclusive Beatles Vinyl Collection t-shirt
- Delivery 3: A high quality display frame for your favourite Beatles album
- Delivery 5: A Beatles Vinyl Collection turntable mat
- Delivery 7: Exclusive Beatles Vinyl Collection mug
- Delivery 8: The Beatles Vinyl Collection USB power bank
- Delivery 9: The Beatles Vinyl Collection backpack
- Delivery 10: A Beatles Vinyl Collection notebook
If you have chosen our premium subscription you will also receive a fantastic high quality resin display stand. Your premium gift will come with your final delivery (these may vary depending on the issue you started your subscription with).
What is the telephone number?
Please talk to our friendly customer service on 0333 300 1035. Calls cost an average of 6p per minute from a landline in the UK only. Our telephone lines are open Monday to Friday from 9AM to 5PM. If you have a specific question about your account, you can now check it online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to ‘My Subscriptions’ which will give you your account information. If you have not yet registered, it only takes a few minutes.
I have not had confirmation of my subscription?
If you have subscribed via our website you should receive an email confirmation when you place your order. If you have subscribed via an order form or by post, you will then receive a welcome pack within 14 working days. This pack contains further information about your subscription including your account number which you will need to keep handy when contacting customer services so that they can deal with your query speedily. You can now check your account online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to ‘My Subscriptions’”. If you have not yet registered, it only takes a few minutes.
What methods of payment can I use to pay for my subscription?
Subscribing is easy and paying for your collection is even easier. We accept all major credit cards including Visa, Mastercard, Delta and Visa Debit, or you can pay by Direct Debit. Unfortunately we currently do not accept Maestro, Electron or Solo
How do I cancel my subscription?
You are free to cancel at any time, all we ask for is 28 days notice as we may have recently sent you a subscription delivery.
To cancel your account, please telephone our friendly customer service on 0845 1489 251 who will be happy to complete your request. Calls cost an average of 6p per minute from a landline in the UK. Our telephone lines are open Monday to Friday from 9AM to 5PM.
Alternatively, please fill in our cancellation letter here. Please email this form to firstname.lastname@example.org, or insert the form in the parcel if you are returning an item.
Can I check my subscription status online?
Yes, you can now access ‘My Subscriptions’ by following this link. You will need to register to access your collections and this will only take a few moments. You will be able to see the following information.
- Check to see which issues have been sent to you and when,
- Check to see which gifts have been sent to you and when,
- Check what you have paid for and see if there is anything outstanding,
- Automatically add magazine subscriptions to your ‘My Subscriptions’ profile,
- Manually add any missing magazine subscriptions,
- Print a copy of your deliveries and payments,
- Check to see which payment and delivery details we have for each of your subscriptions.
I have not received all my issues, how can I check if they have been sent?
We are sorry to hear that you have not received all your issues. We aim to send deliveries out every 30 days and in some cases more frequently. You can view your account online and check to see if we have sent them out, please click here. If you have not yet registered, it only takes a few minutes. If you have recently subscribed please allow up to 14 days for the delivery of your first parcel.
Some parcels that we send out which include gifts, magazine binders, or DVD storage boxes may be too large to fit through letter boxes. If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us.
If Royal Mail have attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘We tried to deliver’ card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office as Royal Mail may not have left a card.
If you have checked your account online and the issue you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don’t worry, it will automatically be sent to you as soon as it’s available. If we are out of stock, there’s no need to contact us as we will have a note on your account to remind us to send it when it comes in. Don’t forget to check your account online. Please click here to log into ‘My Subscriptions’.
I have not had a response to my email, when will I get a reply?
We are sorry that we have not yet replied to your email. We aim to reply to all emails within 48 hours, however if we need to investigate your question it may take longer. Please also drop us a message via our Facebook and Twitter pages.
If I pay for my subscription by credit card/ debit card or Direct Debit, when will the money be taken from my account?
We will debit your credit card or bank account after we have sent you a delivery. There is no fixed date that we will do this but it will be approximately every 30 days, unless notified otherwise. If you are paying by direct debit, please check on the delivery note included with your parcel as this will specify a date on or around when your account will be debited.
I cannot log in to my account, what do I do?
You can now access ‘My Subscriptions’ and view your account online, however, you do need to register to view it. Please click here to go to the ‘My Subscriptions’ home page where you can register.
Registration only takes a few moments. Once registered, we will send an email to you to confirm your email address. For your security, you will need to click the link in the email to validate your email account, only then will you be able to view your subscriptions.
If you have not received emails from us before, please check your spam folder within your email application such as Hotmail or Yahoo! as it may have been sent there. Please add us to your safe senders list too.
If you have previously registered but have forgotten your password, click on Forgotten Your Password. You will be prompted for your email address and will then be asked your security question that you entered when you registered. You will be able to see the following information.
- Check to see which issues have been sent to you and when
- Check to see which gifts have been sent to you and when
- Check what you have paid for and see if there is anything outstanding
- Automatically add magazine subscriptions to your ‘My Subscriptions’ profile
- Manually add any missing magazine subscriptions
- Print a copy of your deliveries and payments
- Check to see which payment and delivery details we have for each of your subscriptions.
What if I need to update my card details ? How can I update them securely?
Please give us a call on 0333 300 1517 to update your details. Please en sure that you don't share any of your payment/card information by email or social media.
DE AGOSTINI DIGITAL EDITION
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