RECEIVE 7 FREE GIFTS
WITH YOUR SUBSCRIPTION

standard subscription faqs
How much will each issue of Mind Body Spirit cost me?
STANDARD SUBSCRIPTION PRICING : Issue 1 is $1.99, Issue 2 is $3.99 and 3 onwards is $8.99 (All prices include GST and Free Post & Packing – Aus only ).
You will receive 4 books and components every 4 weeks, along with your 7 free gifts as they become due:

• Delivery 1: Free Issue and Free Aromatherapy Oil Burner
• Delivery 3: Free Wooden USB Stick with 5 hours meditation music
• Delivery 5: Free Relaxation and Revitalizing Teas
• Delivery 7: Free Binder
• Delivery 9: Free Velvet Pouches
• Delivery 11: Free Choice of Birthstone

The Enhancing your Mind Body Spirit collection is planned to 120 issues.
If you have not yet subscribed, please visit the website www.deagostini.com.au/mindbodyspirit
If I take out a subscription, what gifts will come with the standard subscription?
As a subscriber you will receive the following 7 free subscription gifts:

• Delivery 1: Free Issue and Free Aromatherapy Oil Burner
• Delivery 3: Free Wooden USB Stick with 5 hours meditation music
• Delivery 5: Free Relaxation and Revitalizing Teas
• Delivery 7: Free Binder
• Delivery 9: Free Velvet Pouches
• Delivery 11: Free Choice of Birthstone

PLUS
PLUS If you choose our premium subscription you will also receive your EXCLUSIVE COLLECTION STORAGE BOX with your 10th, 18th, 24th and 30th delivery in which you can conveniently store all your of your Mind Body Spirit collection
premium subscription faqs
How does the premium subscription work?
The premium subscription is an exclusive offer to our subscribers. You will receive your standard 7 free gifts, plus you will receive an EXCLUSIVE COLLECTION STORAGE BOX. You can store all of your collection conveniently in this stylish Storage Box. A premium subscription costs just an extra $2 per issue from issue 2.
You will also receive your 7 FREE gifts:

• Delivery 1: Free Issue and Free Aromatherapy Oil Burner
• Delivery 3: Free Wooden USB Stick with 5 hours meditation music
• Delivery 5: Free Relaxation and Revitalizing Teas
• Delivery 7: Free Binder
• Delivery 9: Free Velvet Pouches
• Delivery 11: Free Choice of Birthstone

Issue 1 costs only $1.99, issue 2 will cost only $5.99. The regular price of issue 3 onwards is just $10.99. All prices include GST. There is no extra premium subscription charge for issue 1.

As a premium subscriber you will also receive this exclusive premium gift:
Your EXCLUSIVE COLLECTION STORAGE BOX will come with your 10th, 18th, 24th and 30th delivery.

If I take out a premium subscription, will I still receive gifts from the standard subscription?
Yes, the Premium Subscription is an exclusive offer to our subscribers. As a premium subscriber you will receive the 7 free subscription gifts in addition to your your EXCLUSIVE COLLECTION STORAGE BOX. Your fabulous Collection Storage Box with arrive with your 10th, 18th, 24th and 30th delivery , In addition to the 7 standard free gifts:

• Delivery 1: Free Issue and Free Aromatherapy Oil Burner
• Delivery 3: Free Wooden USB Stick with 5 hours meditation music
• Delivery 5: Free Relaxation and Revitalizing Teas
• Delivery 7: Free Binder
• Delivery 9: Free Velvet Pouches
• Delivery 11: Free Choice of Birthstone

A Premium Subscription costs just an additional $2 per issue from issue 2. (All prices include GST and Free Post & Packing – Aus Only ).
When my premium subscription begins, from which issue will I start paying the additional $2.00?
You will start paying the extra $2.00 from Issue 2 onwards, excluding Issue 1. If you subscribe from Issue 3 or any later issue, you will still be charged $2.00 for previous issues, but excluding issue 1.
If I want to cancel my premium subscription, am I entitled to a refund for the premium payments that I have already paid?
If you have not yet received your premium subscription deliveries you will be able entitled to a refund. If you need more information please talk to our friendly customer service on (03) 9872 4000. Our telephone lines are open Monday to Friday from 9AM to 5PM.
If I cancel my subscription am I able to pay the remaining premium payment to receive the additional items?
No, the premium subscription gifts will only be available to you if you have an active premium subscription.
When will I receive my premium gifts?
If you have chosen the premium subscription option, you will receive your standard free gifts, plus you will receive your EXCLUSIVE STORAGE BOX. Your premium subscription costs only $2.00 per issue from issue 2. (All prices include GST). Your EXCLUSIVE STORAGE BOX will come with your 10th, 18th, 24th and 30th delivery.
digital editions faqs
How much will each issue of Mind Body Spirit cost me if I have chosen a digital subscription?
The cost for a digital subscription is an extra $1.50 per issue including the first issue.
How to order Digital Editions?
Select ‘Paper & Digital Version’ when ordering. You will receive a confirmation with a registration link and further instructions within 2 days.
On which devices can I read the digital editions?
Digital Magazines are compatible with all iOS devices (iPhone, iPad, iPod touch), and Android Tablets only. We are working on making them available on other platforms soon.
When will I get access to the digital versions of my files?
Once you’ve activated your subscription and registered with the app De Agostini Digital Editions, you can immediately download the first issue of the collection into your library. You can download the following issues as soon as they become available.
The digital files have already appeared in my library, but my package hasn’t arrived yet
Generally, the digital issues are made available before the paper versions are received. This gives you the chance to explore your collection early.
Why is there a fee applied to the digital subscriptions?
With regards to digital editions, DeAgostini has introduced this service as an optional extra to complement your postal subscription. This has merited considerable investment within DeAgostini Publishing in terms of both rights clearance, and the provision of a digital edition platform that is available across all countries where we publish. As such, DeAgostini have applied a small charge on each issue to cover this investment, with a view to offering this additional service to all our customers on future publications.
I need some help with the digital editions
Please talk to our friendly customer service team on (03) 9872 4000 or email bissett@bissetmags. Our telephone lines are open Monday to Friday from 9AM to 5PM .

Alternatively, for suggestions or help with technical problems, send an email to De Agostini Digital Editions: digitaleditions_support@deagostini.com.
premium subscription & digital editions faqs
How much will each issue of Mind Body Spirit cost me if I have chosen a STANDARD + DIGITAL SUBSCRIPTION?
The cost for a digital subscription is an extra $1.50 per issue on the standard digital subscription including the first issue for the digital edition.

Standard + Digital Pricing: Issue 1 is $3.49, Issue 2 is $5.49 and each issue from 3 onwards is $10.49 (incl GST and Free Post and Packing - Aus only)
What will I receive with my DIGITAL + STANDARD Subscription?
You will receive your 4 magazines with components every 4 weeks, along with your 7 free gifts as they become due.

Your digital editions will become available with your issues as they are sent.

You will receive a confirmation with a registration link Once you’ve activated your subscription and registered with the app De Agostini Digital Editions, you can immediately download the first issue of the collection into your library. You can download the following issues as soon as they become available
I would like a PREMIUM + DIGITAL SUBSCRIPTION. How much will this cost me?
The cost for a digital & premium subscription is an extra $1.50 per issue including the first issue for the digital edition, and an extra $2.00 per issue from issue 3 for the premium subscription ( $3.50 per issue in total) Premium + Digital Pricing : Issue 1 is $3.49 Issue 2 is $7.49 and each issue from 3 onwards is $12.49 ( incl GST and Free Post &Packing - Aus only)
What will I receive with my DIGITAL + PREMIUM Subscription?
You will receive your 4 magazines with components every 4 weeks, along with your 7 free gifts as they become due. Your premium EXCLUSIVE COLLECTION STORAGE BOX will come with your 10th, 18th, 24th and 30th delivery. Your digital editions will become available with your issues as they are sent . You will receive a confirmation with a registration link Once you’ve activated your subscription and registered with the app De Agostini Digital Editions, you can immediately download the first issue of the collection into your library. You can download the following issues as soon as they become available
general faqs
How many issues are there in the Mind Body Spirit series?
The Mind Body Spirit Collection is planned to 120 issues. If you have not yet taken out a subscription visit www.deagostini.com.au/mindbodyspirit
Are there binders for the Mind Body Spirit series?
Yes there are binders for this series. The binders will be delivered to you for $14.99 when due in the series. Each binder holds 20 issues. You will receive the binders as they become due, but you can opt out of receiving binders as part of your subscription or purchase online. Watch out for the special offers.
What is the Frequency of the Mind Body Spirit series?
Mind Body Spirit is published weekly . If you have a subscription, we will send you 4 issues in your first and second main deliveries. Thereafter, you will be sent 4 issues every 4 weeks. If you have not yet taken out a subscription go to www.deagostini.com.au/mindbodyspirit
Can I get the free gifts without subscribing to Mind Body Spirit?
Free gifts are only available to subscribers. In addition to receiving free gifts, subscribing is more convenient as we will send your issues direct to your door, to ensure that you never miss an issue.
Subscribers receive the following fantastic free gifts as follows:

• Delivery 1: Free Issue and Free Aromatherapy Oil Burner
• Delivery 3: Free Wooden USB Stick with 5 hours meditation music
• Delivery 5: Free Relaxation and Revitalizing Teas
• Delivery 7: Free Binder
• Delivery 9: Free Velvet Pouches
• Delivery 11: Free Choice of Birthstone

PLUS
PLUS If you chose our premium subscription you will also receive your exclusive Storage Box. Your stylish Storage Box will come with your 10th, 18th, 24th and 30th delivery.
What happens in the event that there is very high demand for the product?
In the event of high demand resulting in limited stock availability, De Agostini commits to fulfill orders at the earliest date but reserves the right to supply issues out of sequence or at a later date.
How can I contact Customer Services?
Please talk to our friendly customer service on (03) 9872 4000. Our telephone lines are open Monday to Friday from 9AM to 5PM. You can also email bissett@bissettmags.com.au If you have a specific question about your account, you can now check it online at www.bissettmags.com.au and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to ‘My Subscriptions’ which will give you your account information. If you have not yet registered, it only takes a few minutes.
I have not had confirmation of my subscription?
If you have subscribed via our website you should receive an email confirmation when you place your order. If you have subscribed via an order form or by post, you will then receive a welcome pack within 14 working days. This pack contains further information about your subscription including your account number which you will need to keep handy when contacting customer services so that they can deal with your query speedily.
You can now check your account online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to ‘My Subscriptions’”. If you have not yet registered, it only takes a few minutes.
What methods of payment can I use to pay for my subscription?
Subscribing is easy and paying for your collection is even easier. We accept all major credit cards including Visa, Mastercard, Delta and Visa Debit, or you can pay by Direct Debit. Unfortunately we currently do not accept Maestro, Electron or Solo
How do I cancel my subscription?
You are free to cancel at any time. All we ask for is 28 days notice as we may have recently sent you a subscription delivery.

To cancel your subscription, please telephone our friendly customer service team on (03) 9872 4000 who will be happy to complete your request. Our telephone lines are open Monday to Friday from 9AM to 5PM.
Can I check my subscription status online?
Yes, you can now access ‘My Subscriptions’ by following this link. PLEASE CLICK HERE to view DeAgostini titles and subscriber information

If any queries please call (03) 9872 4000

You will need to register to access your collections and this will only take a few moments. If any problems Click here to download a step by step customer help guide ( https://www.bissettmags.com.au )
I have not received all my issues, how can I check if they have been sent?
We are sorry to hear that you have not received all your issues. We aim to send deliveries out every 30 days and in some cases more frequently. You can view your account online and check to see if we have sent them out, please click here. If you have not yet registered, it only takes a few minutes. If you have recently subscribed please allow up to 14 days for the delivery of your first parcel.
Some parcels that we send out which include gifts, magazine binders, or DVD storage boxes may be too large to fit through letter boxes. If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us.
If Royal Mail have attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘We tried to deliver’ card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office as Royal Mail may not have left a card.
If you have checked your account online and the issue you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don’t worry, it will automatically be sent to you as soon as it’s available. If we are out of stock, there’s no need to contact us as we will have a note on your account to remind us to send it when it comes in.
Don’t forget to check your account online. Please click here to log into ‘My Subscriptions’.
I have not had a response to my email, when will I get a reply?
We are sorry that we have not yet replied to your email. We aim to reply to all emails within 48 hours, however if we need to investigate your question it may take longer
If I pay for my subscription by credit card/ debit card or Direct Debit, when will the money be taken from my account?
We will debit your credit card or bank account after we have sent you a delivery. There is no fixed date that we will do this but it will be approximately every 30 days, unless notified otherwise. If you are paying by direct debit, please check on the delivery note included with your parcel as this will specify a date on or around when your account will be debited.
I cannot log in to my account, what do I do?
You can now access ‘My Subscriptions’ and view your account online, however, you do need to register to view it. Please click here to go to the ‘My Subscriptions’ home page where you can register. All DeAgostini subscriptions are managed through Bissett Magazine Services.

PLEASE CLICK HERE to view DeAgostini titles and subscriber information

If any queries please call (03) 9872 4000

Click here to download a step by step customer help guide ( https://www.bissettmags.com.au )
How can I create my own Subscriber Account?
YYou will need to click on the Login to Your Account link on the upper right of Bissett’s site: www.bissettmags.com.au. This is accessible from every page.
You will then need to click on Click here to create a new account and follow the prompts. Please note, if you have an existing subscription you will be able to link the subscription to your new account when signing up.

• Check what you have paid for and see if there is anything outstanding
• Automatically add magazine subscriptions to your ‘My Subscriptions’ profile
• Manually add any missing magazine subscriptions
• Print a copy of your deliveries and payments
• Check to see which payment and delivery details we have for each of your subscriptions.

DE AGOSTINI DIGITAL
EDITION


Browse De Agostini Collections on iPad, iPhone and Android tablets With the De Agostini Digital Editions app you can subscribe to the digital version of your favourite collections to read anytime, even when offline.